Shipping & Returns

RETURN POLICY
Crosby Collection accepts returns under the following conditions:

  • Return must be initiated with a telephone call to us within seven (7) days from when you receive your package.
  • Item must be accompanied by a copy of the payment receipt.
  • Item must be in original and undamaged condition.
  • Customer must call for a Return Authorization.  Crosby Collection will not accept packages sent without our RA Number.
  • Item must be returned in original, or equivalent, safe packaging.
  • Item must be sent to Crosby Collection, in Park City, UT, and insured for full value.

Do not return any item unless, and until you have spoken with Crosby Collection.

REFUND POLICY
Crosby collection prefers to refund with a non-expiring store credit; but will make a credit card refund for the cost of the item(s), if all of the above return conditions are met.  This policy applies ONLY to web site purchases, and not to purchase made  in our stores.  Crosby Collection does not refund any shipping, handling, or insurance fees.

DAMAGES POLICY 

Should an item arrive damaged, retain all packaging (including label and wrapping) and contact us. You will need to ship United Parcel Service the item and packaging

SHIPPING

Crosby Collection charges for shipping and handling and insurance on all sales.  Although the following schedule is a great guide, the charge for some items will vary from this outline.  Shipping is noted with the Item description.

ITEM PRICES/H/I CHARGE ADDED TO ITEM PRICE 

 

  • $1 - $500$15
  • $501 - 1,000$20
  • $1,001 - $2,000$30
  • $2,001 and upcall for quote

E-mail for a quote on all International shipping.

Shipping is through United Parcel Service.

  • A street address is required;UPS does not deliver to USPS boxes.
  • A signature will be be required to receive the package.
  • In the event of a return, shipping, handling and insurance fees are not refunded

Jewelry is sent Ground.  3-Day, 2-Day, or Overnight services are available at customer’s request, for additional charge.

All non-jewelry items are sent 3-Day.

Very high value shipments are sent2-Day or Overnight, at Crosby Collection’s discretion, and may require additional SHI charges, based on distance to the customer.